Alessia Caruso

Led end-to-end design projects across SaaS, eCommerce and corporate websites, from user research and information architecture to high-fidelity prototypes and implementation.

Designed user journeys, wireframes and interfaces that improved usability, accessibility and overall customer experience.

Collaborated directly with clients to identify business challenges, define product requirements and translate complex needs into practical digital solutions.

Worked closely with developers to ensure smooth implementation, leveraging frontend expertise to improve communication and reduce design-to-development friction.

Integrated AI-powered tools into the design workflow to accelerate research, ideation, content creation and rapid prototyping.

Designed and refined end-to-end booking journeys, balancing user needs, business objectives and technical feasibility.

Contributed to the evolution of Volotea's Design System, improving reusable components, iconography and documentation while supporting the migration from the Legacy Design System.

Redesigned checkout experiences, including GDPR consent flows, simplifying mandatory interactions while supporting legal compliance and business objectives.

Collaborated daily with Product Managers, Developers, QA Engineers, Copywriters and business stakeholders to deliver scalable, production-ready solutions.

Produced high-fidelity prototypes, design specifications and developer handoff using Figma and Zeroheight.

Designed user journeys, wireframes, prototypes and interfaces that improved usability and supported business objectives.

Worked closely with Product Managers, Developers and stakeholders during Agile planning, contributing to product evolution and design decisions.

Conducted internal usability evaluations and user analysis to support evidence-based product improvements.

Collaborated with Engineering through Jira-based Agile workflows, improving design handoff and reducing delivery iterations.

Consistently achieved individual and team KPIs while contributing to continuous product improvements.

Designed responsive eCommerce websites tailored to different industries and customer needs.

Partnered directly with merchants to identify opportunities for improving usability, functionality and customer experience.

Collaborated with Project Managers and Developers to deliver scalable CMS-based digital solutions.

Represented ePages at international conferences, trade fairs and webinars across Spain, Italy and Germany, delivering product demonstrations and sharing best practices in digital commerce.

Worked daily in multicultural environments using Italian, Spanish and English.